CBRE Corporate Outsourcing is part of CBRE Group, Inc. - the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90, 000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #207 in 2018. It also has been voted the industry's top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune's 'Most Admired Companies' for seven years in a row, including being ranked number one in the real estate sector in 2019.With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.Requirements:o Language - Fluent in written/verbal Englisho Proficient knowledge of Excel and PowerPointo Experience in using Business Intelligence, data visualization tools, such as Tableau (1-2 years)o Excellent communication skills (written and verbal) and being able to drive reporting processes with internal and external stakeholderso Demonstrated ability to learn new tools, systems, and processes quicklyo Talent and enthusiasm in data visualization: A proven ability to present data and ideas in a visually appealing formo Experience and creativity in preparation of presentationso Effectively conceptualize, design and create 'high-quality visual products'o Ability to present information to a variety of different audiences (both internal and external)Other:o Organized, able to work independently and effectively manage workloado Highly self-motivated and showing initiativeo A creative thinker and a problem-solvero Attention to details with a strong focus on accuracyo Strong planning skillso Good team playero Good time management skillsWe offer:
o Career opportunity in a multinational companyo Multilingual (12 languages used in everyday work), friendly work atmosphereo Private medical care with very attractive packo Competitive benefit package (life insurance, free language lessons, sport & recreation allowance-Benefit system)o Participation in financing postgraduate studies or other trainingso Work place located in quickly developing office district with an easy access to public transport and Shopping CentreJob summary:The Client Care Analyst will be a key member of the Analyst team, working closely with the Senior Analyst, responsible for supporting the Investor & Occupier Client Care Programme.
This role requires a highly organised person with excellent communication and influencing skills who brings positive energy to what they do. It needs creative thinking of how we can do things better, someone who loves solving problems, keen attention to detail and passion to drive solutions into the business. It provides broad exposure to senior account leaders across our business and will develop a deep understanding of how we work with our clients and drive business growth. It's an excellent opportunity to broaden knowledge of how we run the best accounts and be in a position to drive change and innovation in this area.Key Responsibilities:o General maintenance of SharePoint collaboration platform- Provisioning access to The Hub and related Tableau reports- Maintenance of the information / tools stored in The Hubo Provide updates to the Key Client Lists (Investor & Occupier) and own the overall processo Client Knowledge Center (CKC)- Support the Senior Analyst in the maintenance of an Account Plan Platform- Provide reporting based on Account Plans, which will be presented to individual Account Leaders as well as Industry wide leadershipo Reporting & Analytics- Support the Client Reporting Lead in the creation of Tableau Dashboards- Creation of Client Feedback Dashboards- Creation of automated Board Reporting documentso Client Feedback- Creation of On-Line Surveys to support the overall feedback performance measuremento Creation, maintenance and analytics of Client Survey Programmes- Creating surveys in Qualtrics tool as per calendar mandated and ad-hoc requirements- Supporting Senior Analyst with reporting of our clients' satisfactions KPIs